In our IBSing pioneers call we discussed โCustomer Centricity” with nearly 20 S&OP experts from different industries.
Pierre Milleย provided a great introduction speech with storytelling around 3 simple steps to drive customer centricity:
๐ #1 – Address the right number: manage the metrics and KPIs which matters to your Customer
๐ #2 – Address the number right: measure the metrics and KPIs in the way your Customer does
๐ #3 – Spread the number all the way: irrigate the whole supply chains with these Metrics and KPI
In the breakout groups we brainstormed additional strategies towards customer centricity, and looking at all the insights, I think it is fair to say, that we found the magic formula:
Thanks to Pierre and the participants of the call for the valuable insights!
Please let me know, if you are interested to join our ๐๐๐๐ข๐ง๐ ๐ฉ๐ข๐จ๐ง๐๐๐ซ๐ฌ ๐ง๐๐ญ๐ฐ๐จ๐ซ๐ค with S&OP/IBP practitioners from >60 companies for learning, networking, contributing to organisational performance and to have fun!
In our IBSing pioneers call we discussed โCustomer Centricity” with nearly 20 S&OP experts from different industries.
Pierre Milleย provided a great introduction speech with storytelling around 3 simple steps to drive customer centricity:
๐ #1 – Address the right number: manage the metrics and KPIs which matters to your Customer
๐ #2 – Address the number right: measure the metrics and KPIs in the way your Customer does
๐ #3 – Spread the number all the way: irrigate the whole supply chains with these Metrics and KPI
In the breakout groups we brainstormed additional strategies towards customer centricity, and looking at all the insights, I think it is fair to say, that we found the magic formula:
๐๐ต๐ฎ๐ช๐ป ๐ถ๐ฎ๐ฝ๐ป๐ฒ๐ฌ๐ผ + ๐ฑ๐พ๐ถ๐ช๐ท ๐ฒ๐ท๐ฝ๐ฎ๐ป๐ช๐ฌ๐ฝ๐ฒ๐ธ๐ท๐ผ = ๐ฌ๐พ๐ผ๐ฝ๐ธ๐ถ๐ฎ๐ป ๐ฌ๐ฎ๐ท๐ฝ๐ป๐ฒ๐ฌ๐ฒ๐ฝ๐
Thanks to Pierre and the participants of the call for the valuable insights!
Please let me know, if you are interested to join our ๐๐๐๐ข๐ง๐ ๐ฉ๐ข๐จ๐ง๐๐๐ซ๐ฌ ๐ง๐๐ญ๐ฐ๐จ๐ซ๐ค with S&OP/IBP practitioners from >60 companies for learning, networking, contributing to organisational performance and to have fun!
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