The Magic Formula for Customer Centricity

19. May 2021

In our IBSing pioneers call we discussed โ€œCustomer Centricity” with nearly 20 S&OP experts from different industries.

Pierre Milleย provided a great introduction speech with storytelling around 3 simple steps to drive customer centricity:
๐Ÿ‘‰ #1 – Address the right number: manage the metrics and KPIs which matters to your Customer
๐Ÿ‘‰ #2 – Address the number right: measure the metrics and KPIs in the way your Customer does
๐Ÿ‘‰ #3 – Spread the number all the way: irrigate the whole supply chains with these Metrics and KPI

In the breakout groups we brainstormed additional strategies towards customer centricity, and looking at all the insights, I think it is fair to say, that we found the magic formula:

๐“’๐“ต๐“ฎ๐“ช๐“ป ๐“ถ๐“ฎ๐“ฝ๐“ป๐“ฒ๐“ฌ๐“ผ + ๐“ฑ๐“พ๐“ถ๐“ช๐“ท ๐“ฒ๐“ท๐“ฝ๐“ฎ๐“ป๐“ช๐“ฌ๐“ฝ๐“ฒ๐“ธ๐“ท๐“ผ = ๐“ฌ๐“พ๐“ผ๐“ฝ๐“ธ๐“ถ๐“ฎ๐“ป ๐“ฌ๐“ฎ๐“ท๐“ฝ๐“ป๐“ฒ๐“ฌ๐“ฒ๐“ฝ๐”‚

Thanks to Pierre and the participants of the call for the valuable insights!

Please let me know, if you are interested to join our ๐ˆ๐๐’๐ข๐ง๐  ๐ฉ๐ข๐จ๐ง๐ž๐ž๐ซ๐ฌ ๐ง๐ž๐ญ๐ฐ๐จ๐ซ๐ค with S&OP/IBP practitioners from >60 companies for learning, networking, contributing to organisational performance and to have fun!

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