My Customer is out of stock!!!!!!!!!!!!!!!!!!!!!!!!!!!

18. March 2021

“ALLOCATION BY DECIBEL” is a chaotic way of reacting to sudden product shortage. “ALLOCATION BY DECIBEL” may damage relationships and overall business results.

Without robust processes, that’s a natural way of behaving. Commercial teams are doing everything possible to protect supply for key customers, and supply chain professionals want the same and feel overwhelmed by the non-feasibility of all the requests.

If “ALLOCATION BY DECIBEL” is familiar to you, you may consider investments into the following processes:

– ESCALATION process – understand the problem and involve quickly the right decisionmakers
– Weekly S&OE – keep an overview on the top issues and prioritize according to customer and business needs
– Global ALLOCATION Process – mitigate and minimize customer and business impact in a transparent way
– Monthly S&OP – plan proactively to avoid customer and business impact in the future

Please contact me if you would like to review and improve your processes

Image by www_slon_pics from Pixabay


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