Human skills – learning by doing!?

29. September 2021

In yesterdayโ€™s iBsing pioneers call we focused on decision-making in S&OP.

The decision-making process can be described in 5 steps:
1. ๐ˆ๐ง๐ข๐ญ๐ข๐š๐ญ๐ž ๐‚๐ก๐š๐ง๐ ๐ž โ€“ typically the change is triggered by a โ€œtensionโ€, when the current perception of the business situation is not aligned with the expectation. We talk about the โ€œHuman Sensor Networkโ€, because each employee can recognise such disconnects and initiate a change.
2. ๐”๐ง๐๐ž๐ซ๐ฌ๐ญ๐š๐ง๐ ๐๐ซ๐ข๐ฏ๐ž๐ซ๐ฌ ๐š๐ง๐ ๐ฐ๐จ๐ซ๐ค โ€“ moving away from emotions and using facts and analysis to understand the vision and target condition for the change
3. ๐ƒ๐ž๐ฏ๐ž๐ฅ๐จ๐ฉ ๐จ๐ฉ๐ญ๐ข๐จ๐ง๐ฌ โ€“ identify several options towards the target condition
4. ๐…๐ข๐ง๐ ๐œ๐จ๐ง๐ฌ๐ž๐ง๐ญ โ€“ choose one option and make sure there are no valid objections (in conflict with the agreed accountabilities of a department)ย against the final decision
5. ๐‹๐ž๐š๐ซ๐ง ๐š๐ฌ ๐š ๐ญ๐ž๐š๐ฆ โ€“ regular governance to reflect on decisions where the current organisational set upย showed shortcomings and improve the framework accordingly

We realised, that the first step might be the most difficult one, and ๐’๐ฎ๐ฉ๐ฉ๐ฅ๐ฒ ๐‚๐ก๐š๐ข๐ง ๐ฉ๐ซ๐จ๐Ÿ๐ž๐ฌ๐ฌ๐ข๐จ๐ง๐š๐ฅ๐ฌ ๐š๐ซ๐ž oftenย not ๐ญ๐ซ๐š๐ข๐ง๐ž๐ to master the first step.

Special thanks to all participants and toย Timo Bezjakย for providing a lot of valuable suggestions how to improve cross-functional decision-making based on Sociocracy 3.0 (, a social technology to help organizations build agility and resilience.

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