In 2000, Charles H. Green has described the insightful Trust-formula: “𝐓𝐫𝐮𝐬𝐭” = (“𝐂𝐫𝐞𝐝𝐢𝐛𝐢𝐥𝐢𝐭𝐲” + “𝐑𝐞𝐥𝐢𝐚𝐛𝐢𝐥𝐢𝐭𝐲” + “𝐈𝐧𝐭𝐢𝐦𝐚𝐜𝐲”) / “𝐒𝐞𝐥𝐟 𝐎𝐫𝐢𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧”
There are three variables in the numerator that determine “Trust”:
⇨ “𝐂𝐫𝐞𝐝𝐢𝐛𝐢𝐥𝐢𝐭𝐲” – 𝘺𝘰𝘶 𝘬𝘯𝘰𝘸 𝘺𝘰𝘶𝘳 𝘴𝘵𝘶𝘧𝘧
⇨ “𝐑𝐞𝐥𝐢𝐚𝐛𝐢𝐥𝐢𝐭𝐲” – 𝘺𝘰𝘶 𝘢𝘭𝘸𝘢𝘺𝘴 𝘥𝘦𝘭𝘪𝘷𝘦𝘳 𝘸𝘩𝘢𝘵 𝘺𝘰𝘶 𝘱𝘳𝘰𝘮𝘪𝘴𝘦
⇨ “𝐈𝐧𝐭𝐢𝐦𝐚𝐜𝐲” – 𝘰𝘵𝘩𝘦𝘳𝘴 𝘧𝘦𝘦𝘭 𝘴𝘢𝘧𝘦 𝘸𝘪𝘵𝘩 𝘺𝘰𝘶
The variable in the denominator is the most critical one, but what is “𝑺𝒆𝒍𝒇 𝑶𝒓𝒊𝒆𝒏𝒕𝒂𝒕𝒊𝒐𝒏”?
In my view, “𝘴𝘦𝘭𝘧 𝘰𝘳𝘪𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯” could refer to the person’s focus, whether the person is acting out of the “Shadow Self” or the “Best Self”.
⇨ “𝐒𝐡𝐚𝐝𝐨𝐰 𝐒𝐞𝐥𝐟” – you are automatically reacting to certain triggers
⇨ “𝐁𝐞𝐬𝐭 𝐒𝐞𝐥𝐟” – you are conscious about personal needs and are responding accordingly to certain triggers
How to improve trust in S&OP? Reduce your “Shadow Self” behaviours and give yourself at every moment the chance to be the best version of yourself!
In case you would like to improve consciousness, collaboration, communication and performance in your team or organisation, please let me know. As an IBP expert and certified PRINT® Trainer I will be pleased to provide you with more background about how you can achieve that. Check out the comments and contact me directly for an informal catch up.