In 2000,ย Charles H. Greenย has described the insightful Trust-formula: โ๐๐ซ๐ฎ๐ฌ๐ญโ = (โ๐๐ซ๐๐๐ข๐๐ข๐ฅ๐ข๐ญ๐ฒโ + โ๐๐๐ฅ๐ข๐๐๐ข๐ฅ๐ข๐ญ๐ฒโ + โ๐๐ง๐ญ๐ข๐ฆ๐๐๐ฒโ) / โ๐๐๐ฅ๐ ๐๐ซ๐ข๐๐ง๐ญ๐๐ญ๐ข๐จ๐งโ
There are three variables in the numerator that determine โTrustโ:
โจย โ๐๐ซ๐๐๐ข๐๐ข๐ฅ๐ข๐ญ๐ฒโ โ ๐บ๐ฐ๐ถ ๐ฌ๐ฏ๐ฐ๐ธ ๐บ๐ฐ๐ถ๐ณ ๐ด๐ต๐ถ๐ง๐ง
โจย โ๐๐๐ฅ๐ข๐๐๐ข๐ฅ๐ข๐ญ๐ฒโ โ ๐บ๐ฐ๐ถ ๐ข๐ญ๐ธ๐ข๐บ๐ด ๐ฅ๐ฆ๐ญ๐ช๐ท๐ฆ๐ณ ๐ธ๐ฉ๐ข๐ต ๐บ๐ฐ๐ถ ๐ฑ๐ณ๐ฐ๐ฎ๐ช๐ด๐ฆ
โจย โ๐๐ง๐ญ๐ข๐ฆ๐๐๐ฒโ โ ๐ฐ๐ต๐ฉ๐ฆ๐ณ๐ด ๐ง๐ฆ๐ฆ๐ญ ๐ด๐ข๐ง๐ฆ ๐ธ๐ช๐ต๐ฉ ๐บ๐ฐ๐ถ
The variable in the denominator is the most critical one, but what is โ๐บ๐๐๐ ๐ถ๐๐๐๐๐๐๐๐๐๐โ?
In my view, โ๐ด๐ฆ๐ญ๐ง ๐ฐ๐ณ๐ช๐ฆ๐ฏ๐ต๐ข๐ต๐ช๐ฐ๐ฏโ could refer to the personโs focus, whether the person is acting out of the โShadow Selfโ or the โBest Selfโ.
โจย โ๐๐ก๐๐๐จ๐ฐ ๐๐๐ฅ๐โ โ you are automatically reacting to certain triggers
โจย โ๐๐๐ฌ๐ญ ๐๐๐ฅ๐โ โ you are conscious about personal needs and are responding accordingly to certain triggers
How to improve trust in S&OP? Reduce your โShadow Selfโ behaviours and give yourself at every moment the chance to be the best version of yourself!
In case you would like to improve consciousness, collaboration, communication and performance in your team or organisation, please let me know. As an IBP expert and certified PRINTยฎ Trainer I will be pleased to provide you with more background about how you can achieve that. Check out the comments and contact me directly for an informal catch up.