Even the best OPERATING SYSTEM and the best S&OP PROCESS will not bring ORDER out of sudden CHAOS!
Imagine your organisation is confronted with a sudden global raw material shortage affecting a critical ingredient of your product:
The “operating system” does not provide a standard solution.
Balancing demand and supply in S&OP does not resolve the issue.
SENSEMAKING is the most promising strategy to find the appropriate response and bring back order into your business:
– capture the ongoing business complexity in a snapshot of narratives, images and/or a map
– gain a common understanding of the current situation
– define the essential intent
– act to change the system for iterative improvement and learning