- 😤 Calm down and take a breath
- 🥴 Avoid personal judgements and wild interpretations
- 😳 Connect to your feelings and personal needs
- 🙄 Listen empathetically and be curious about the other person’s needs
- 🤗 Start a dialogue to define a strategy based on needs
- 🤩 Welcome the emerging solution openly
- 🤓 Capture the learning
- 🙃 Feeling different?
- 🥳 Celebrate conflict resolution and learning
Conflict management is the most critical enabler to drive better business performance and enable organisational learning.
Why are we avoiding conflicts and not leveraging them? Well, to be honest, I am struggling with conflicts often myself, especially the first three points I find challenging. And you?
If you are interested, how you can improve your business planning processes and change management approach to nurture team engagement and boost organisational performance, please join our IBSing network.