- define the Organisational Purpose and Values
- experience the importance of “Storytelling” for team alignment
- understand personal Unconscious Motivators®, Best Self, Triggers, Shadow Behavior, Strategies for Staying in “Best Self”
- help others to stay in “Best Self”, untapping “Unconscious Motivators” to leverage diversity in the team
- welcome conflicts as opportunity for organisational improvement
- use the “iBsing Conflict Resolution”-Model as a reference for handling complex business dilemmas
- master clear, concise, holistic written communication for effective and efficient decision-making
- reduce the email overload
- develop and drive an effective and efficient escalation process
- develop SIPOCs with clear processes, responsibilities, inputs and outputs
- review current roles, domains, policies and align with organisational principles
- foster accountability
- understand different decision-making processes with their respective advantages and disadvantages
- learn to use “Consent” and “Systemic Consensus” for fast and effective decision-making
- capture the ongoing business complexity in a snapshot of narratives, images and/or a map
- gain a common understanding of the current situation and organisational health
- overcome obstacles towards the essential intent
- apply the principles of evolutionary development (Toyota Kata methodology)
- run governance processes for continuous learning and step by step improvement of the organisational framework
- embed learnings from the daily business into the operating system and into standard work
