In our IBSing pioneers call we discussed “Customer Centricity” with nearly 20 S&OP experts from different industries.
Pierre Mille provided a great introduction speech with storytelling around 3 simple steps to drive customer centricity:
👉 #1 – Address the right number: manage the metrics and KPIs which matters to your Customer
👉 #2 – Address the number right: measure the metrics and KPIs in the way your Customer does
👉 #3 – Spread the number all the way: irrigate the whole supply chains with these Metrics and KPI
In the breakout groups we brainstormed additional strategies towards customer centricity, and looking at all the insights, I think it is fair to say, that we found the magic formula:
𝓒𝓵𝓮𝓪𝓻 𝓶𝓮𝓽𝓻𝓲𝓬𝓼 + 𝓱𝓾𝓶𝓪𝓷 𝓲𝓷𝓽𝓮𝓻𝓪𝓬𝓽𝓲𝓸𝓷𝓼 = 𝓬𝓾𝓼𝓽𝓸𝓶𝓮𝓻 𝓬𝓮𝓷𝓽𝓻𝓲𝓬𝓲𝓽𝔂
Thanks to Pierre and the participants of the call for the valuable insights!
Please let me know, if you are interested to join our 𝐈𝐁𝐒𝐢𝐧𝐠 𝐩𝐢𝐨𝐧𝐞𝐞𝐫𝐬 𝐧𝐞𝐭𝐰𝐨𝐫𝐤 with S&OP/IBP practitioners from >60 companies for learning, networking, contributing to organisational performance and to have fun!